Terms & Conditions
Effective Date: July 1, 2026
Brand: Gentle Goodness® (The House of Gentle Living™)
Website: www.gentlegoodness.com
Welcome to Gentle Goodness®. By accessing or using our website, purchasing our products, or submitting a partnership inquiry, you agree to be bound by the following Terms of Use. Please read them carefully.
General Overview
This website is operated by Gentle Goodness®. Throughout the site, the terms "we", "us", and "our" refer to Gentle Goodness®. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Intellectual Property
All content on this website, including but not limited to text, graphic designs, logos, images, product packaging, copy, trademarks (including Gentle Goodness®, Goodness Begins with Gentleness™, and The House of Gentle Living™), and software, is the exclusive property of Gentle Goodness® and protected by international copyright and trademark laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of our website, design assets, or product formulations without express written permission from us.
Product Information & Skincare Disclaimer
We take great pride in engineering pure, hypoallergenic, and dermatologically tested skincare and travel essentials. However, individual skin types vary.
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Patch Testing: We recommend reviewing product ingredients and performing a small patch test before full application, particularly for individuals with known severe skin allergies.
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Medical Advice: Our products and website content are not intended to diagnose, treat, cure, or prevent any medical skin condition. Always consult a qualified dermatologist for medical concerns.
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Accuracy: We make every effort to display product colors, descriptions, and packaging sizes (such as our 50ml travel sizes and 150ml home collections) accurately. Slight variations in packaging design may occur.
Orders, Pricing, and Payment
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Order Acceptance: We reserve the right to refuse or cancel any order placed through our retail store at our sole discretion.
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Pricing: All prices listed on the website are in the stated currency and are subject to change without prior notice.
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Payment Processing: Payments are processed through secure third-party payment gateways. By submitting payment information, you represent that you are authorized to use the designated payment method.
Commercial & Hospitality Partnerships
Inquiries submitted through our Partnership page or commercial intake forms do not constitute a binding commercial agreement. B2B orders, bespoke amenity supply, and hospitality partnerships are governed by separate commercial contract terms provided upon formal inquiry review.
Shipping & Final Sale Policy
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All Sales Final: Due to hygiene, health, and personal safety standards required for skincare and personal care products, all retail sales are final. We do not accept returns, refunds, or exchanges once an order has been processed and shipped.
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Shipping Timelines: Delivery timelines provided at checkout are estimates. Gentle Goodness® is not responsible for shipping delays caused by third-party carriers or customs processing.
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Damaged or Incorrect Items: If your order arrives damaged or incorrect upon delivery, please contact our support team within 7 days of receipt with order details and photographic proof so we can assist you with a replacement.
Limitation of Liability
Gentle Goodness® shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website, temporary site downtime, or the misuse of our products. Our maximum liability to you for any claim arising from a product purchase shall not exceed the purchase price of the item in question.
Changes to Terms
We reserve the right to update or replace any part of these Terms of Use by posting updates directly to this page. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
Contact Information
Questions regarding these Terms of Use should be directed to our team at:
Email: hello@gentlegoodness.com
Website: www.gentlegoodness.com